Please read these Terms and Conditions carefully before booking a course with Trauma Training. They set out the terms that apply to bookings, payments, course participation and certification.

1. About Trauma Training

Trauma Training provides specialist training for commercial diving, offshore, marine and related industries. Courses may be delivered in person, online or through a combination of e-learning and attendance. Course-specific information supplied at booking or in the joining instructions forms part of the information applicable to that course.

2. Bookings and Course Registration

• A booking is subject to confirmation by Trauma Training and to the availability of a place on the selected course.
• The person making the booking is responsible for ensuring that the information provided is accurate and that the participant meets any stated entry requirements.
• Joining instructions, venue details, required documents and pre-course tasks will be communicated where applicable.
• Where a booking is made on behalf of another person or an organisation, the person making the booking confirms that they are authorised to do so and to accept these Terms and Conditions on their behalf.

3. Fees and Payment

• Course fees and any applicable deposit or payment schedule will be stated at the time of booking.
• Payment may be made using the payment methods made available by Trauma Training, which may include Stripe and PayPal. Any bank, card or currency-conversion charges applied by a third party remain the responsibility of the payer.
• Full payment must be received before a certificate is issued. Trauma Training may withhold access, attendance or certification where a payment due remains outstanding, subject to applicable law.

4. Cancellations, Refunds and Changes to Course Dates

• A cancellation or request to change a course date must be received at least 72 hours before the course is due to commence. Requests received later than this may not be accepted and may result in the fee or deposit being retained, subject to applicable law and any written agreement made by Trauma Training.
• Once more than 33% of the course e-learning has been completed, the deposit cannot be requested back. This reflects the e-learning already accessed or completed.
• Course dates may be changed a maximum of three times within a period of six months. Changes are subject to availability and must be agreed with Trauma Training in writing.
• If a participant does not attend, arrives too late to participate safely or complete the required training, or leaves before completing the course, this may be treated as a cancellation and may affect eligibility for a refund or transfer.
• If Trauma Training needs to cancel or reschedule a course, it will contact affected participants and explain the available options. The applicable refund or transfer arrangements will be confirmed directly.

5. Pre-Course E-Learning

• Some courses require e-learning or other preparation before attendance. Participants are responsible for completing all required modules, assessments and pre-course tasks by the deadlines stated in their joining instructions. Failure to complete these requirements may prevent participation or certification and may not entitle the participant to a refund or transfer.
• Login details are intended for the registered participant and must not be shared.
• E-learning progress and assessment activity may be recorded for training administration and quality assurance.

6. Attendance and Course Participation

• Participants must follow the joining instructions, arrive at the stated registration time and attend all required sessions.
• Full attendance and successful completion of the required practical and theoretical assessments are necessary where specified for the course.
• Late arrival, absence or failure to participate may mean that course requirements cannot be met.
• Participants must bring the identification, certificates, photographs, equipment or other documents specified in the joining instructions. Any course-specific requirements communicated before the course also apply.

7. Conduct, Alcohol and Drugs

• Participants are expected to behave professionally and respectfully towards instructors, staff and other learners, and to follow all reasonable instructions.
• A participant may be removed from training if their conduct creates a safety risk, seriously disrupts the course or breaches site rules.
• A participant must not take part while impaired by alcohol, recreational drugs or any substance that could affect safe participation. Any decision to stop participation for safety reasons will be made by the instructor or responsible staff member.

8. Health, Safety and Practical Training

• Participants must follow all safety briefings, procedures and instructor directions, particularly during practical exercises. They must tell the instructor before training about any relevant limitation that could affect their ability to participate safely. Trauma Training may restrict or stop an activity where it reasonably considers this necessary for safety.
• Course completion and certification depend on meeting the relevant course and assessment standards.
• Attendance alone does not guarantee a pass or certificate.

9. Equipment and Damage

• Participants must use training equipment responsibly and follow instructions for its use.
• Participants may be held responsible, to the extent permitted by law, for loss or damage caused by deliberate misuse or negligent conduct.
• Personal belongings remain the participant's responsibility unless otherwise required by law.

10. Course Changes and Availability

• Trauma Training will make reasonable efforts to deliver the course as advertised. Instructors, course schedules, venues or delivery arrangements may occasionally need to change for operational, safety or other reasons. Where a material change affects a booking, Trauma Training will communicate the change and any available options.
• Course places, dates and venues are subject to availability. Any special arrangements agreed individually should be confirmed in writing.

11. Certification and Qualifications

• Certificates are issued only where the participant has met the applicable attendance, e-learning, assessment and payment requirements.
• Any certificate expiry, renewal window or prerequisite is course-specific and will be stated in the relevant course information.
• For the DMT refresher (DMTR), the stated renewal window is from three months before expiry until two months after expiry, subject to the applicable course requirements.
• Trauma Training cannot guarantee a pass or the award of a qualification where the required standard has not been demonstrated.
• Participants are responsible for checking that a course and certificate meet the requirements of their employer, regulator or relevant industry body.

12. Complaints and Feedback

• Any concern about a course should be raised with Trauma Training as soon as reasonably possible, preferably in writing, with details of the course and the issue. Trauma Training will review the concern and respond within a reasonable time.

13. Intellectual Property and Training Materials

• Course materials, presentations, videos, manuals, assessments and e-learning content are protected by intellectual-property rights. They are provided for the registered participant's personal learning use only and must not be copied, shared, republished, sold, recorded or distributed without prior written permission, except where permitted by law.

14. Liability

• Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence where such liability cannot legally be excluded.
• To the extent permitted by law, Trauma Training is not responsible for indirect or consequential loss, travel or accommodation costs, loss of earnings or other expenses arising from a participant's inability to attend or complete a course, except where such loss results from a liability that cannot legally be excluded.
• Participants should arrange their own travel and accommodation with appropriate flexibility.

15. Personal Data

• Trauma Training uses personal information for booking administration, course delivery, assessment, certification, customer support and related lawful purposes. Personal data will be handled in accordance with applicable data-protection law and the relevant Privacy Notice. These Terms and Conditions do not replace the Privacy Notice.

16. Contact Information

For questions about these Terms and Conditions or a booking, contact Trauma Training at info@trauma-training.org or visit https://trauma-training.org.